My experience could've turned out differently. Sadly, it did not. It started out as a straightforward transaction. I was on St Simons Island when there was a mandatory evacuation ordered due to Hurricane Matthew. I needed a car so I checked the price of one with Avis online. The price was $48 for the cheapest car. When I called, I was told to come before 5pm since they did not know if they would be open the following morning. She also indicated I didn't need to make a reservation online that she would hold a car for me. Then I got a call a few hours later and was asked to come in as soon as I could because they needed to move their inventory of cars off the island. I understood and went in as soon as I could. Judy was polite from the very beginning and throughout the ordeal. I rented the car for three days and neglected to see that she was charging me $66 per day. (When I asked her about this later I was told that that was the internet rate. Come to find out they have a separate website than the Avis website - what?! ) Anyway, I kept in touch with her throughout the evacuation to let them know I still had the car, etc. The island was closed and I could not return it to SSI. Therefore, I had the car for 5 days. She kept reassuring me that they would work with me on the price. When it finally got down to returning the car (so that I wouldn't incur any more expense) she told me I would be charged only half ($125!) their normal fee at an airport near me OR drive an hour north and return it in Brunswick, GA for free. I had no choice but to return it to Brunswick - my sister had to follow me up there and take me back to her home. Mind you - this was all while I was trying to fly home where I needed to get back to work! I talked to Judy again and let her know I returned the car to another Avis office in Brunswick. e again discussed the charges. She still said they would work with me because of the hurricane evacuation. She indicated they were going to charge me for all 5 days and give me a 10% discount. Well, I let her know that I didn't think that was such a deal as the tax alone would be 6%. She said she would talk to the owner (who I think is her husband, though I'm not positive) and see if he could give me a better discount. I had to call her again to have her email me a receipt. I finally got the receipt and was only given 10% as she had originally said. PLUS there were other charges that I have no idea what they were. For example: 8% CRF - $23.76, VLF - $1.94 a day = $9.70 and the aforementioned tax of 6% = $19.83. What is CRF? And VLF?! My discount was only $33.00 and my total bill was $350.29! For a three day rental of their "cheapest" car!! This did not include any insurance on the car, as I have complete coverage with my car insurance company. Therefore my insurance covered the rental car. I don't feel like they worked with me at all! In fact, I feel totally ripped off. I called the Avis customer service and was told there was nothing they could do because the agency on SSI is only a licensee of Avis!! Grr!! If you need to rent a car on St Simons Island airport - please go to Hertz!!
Avis Car Rental is a US Car Rental based in Saint Simons Island, Georgia. Avis Car Rental is located at 1855 Demere Rd, Saint Simons Island, GA 31522, USA.
Please contact with Avis Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Avis Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.